Why Hire an SCTC Consultant?
SCTC Consultants Can Help!
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- Provide confidence that you are working with the best – SCTCs professional network of experienced, vendor independent, vetted consultants has extensive experience and expertise to guide organizations to optimal solutions. When you engage an SCTC consultant, you can be confident that you are working with an expert, with access to a huge network of resources, so you can reap the benefits of a successful outcome.
- Create a strategic view of your communications future and plan for capital expenses – Strategic planning helps you inform near-term decision-making with long-term vision. Even as things change, a strategic plan helps you to keep the goal in mind and plan towards it. This can help you avoid costly mistakes in selecting the wrong solution, or one that won’t meet future needs.
- Provide knowledge, experience, and independent ideas to your organization – Your staff knows how to run your equipment and department, but may lack knowledge of other options, new technology, or innovative applications. SCTC consultants bring a broad range of experience with a variety of clients and have seen many different problems and solutions.
- Assist an overburdened internal department – Today’s organizations run lean. Selecting and replacing a system, opening a new building, implementing new technology, or even ongoing operations, can exceed current staffing. Hiring a consultant avoids the difficult decision of what won’t get done, and avoids the expensive alternative of doing everything poorly.
- Help you gain control over costs – Multiple vendors and contracts can make it time-consuming and difficult to track and contain costs. Expense management experts can not only save you money, but they can also often gain reimbursements from vendors for over-billing.
- Align business processes and technology across departments (including IT/IS) – Integrating communications technology with business processes can help any organization perform better. Information is exchanged more accurately, faster, and more reliably. Departments avoid duplication of effort, or making decisions without all the information. Businesses run more efficiently at lower cost.
- Provide guidance on organizational convergence – The lines between information and communications technology have blurred. Phone systems are servers and features are applications. The marriage of these two organizations can be rocky. What’s important? How do you do it? What skillsets are needed? What training should be done? How do you get everyone to play nicely? An SCTC consultant can help!
- Present your needs concisely to multiple vendors – Competitive bidding yields better pricing. The trick is knowing what to ask for and how to analyze bid responses; this requires knowledge of the vendors, the available solutions, and the process. Vendors know when they’re dealing with someone who is not experienced. Most organizations only replace communications systems every 5-10+ years, and thus do not have the expertise to take maximum advantage of the bid process.
- Assist in vendor selection – As the industry has consolidated, old players have disappeared, while new ones have come on the scene. Understanding the long-term viability of a vendor and the customer service organization that you are buying from are critical to the substantial investment you will be making.
- Provide expertise to map and guide your project direction – There are many possible areas for things to slip through the cracks or appear without warning in a large system installation. Most often, issues that are peripheral to the installation are the ones that blind-side you. An expert consultant has likely seen all of these, can anticipate and plan for the occasional crisis, and will avoid many more.
- Facilitate relocation, expansion, or merger – When your organization moves, grows, or merges, unique problems can arise. An experienced consultant knows what to plan for and how to coordinate these activities so the end result is seamless and disruption to the end-user is minimized.
- Manage complex projects – Installation projects involve multiple vendors, electricians, contractors, HVAC, telcos, cable vendors, equipment vendors, and, of course, the internal aspects of coordination for access, security, and customer requirements. All parties are intent on managing their part of the project, but a successful project requires them to communicate with each other. Consultants provide coordination to avoid problems and ensure a smooth transition.
- Educate management and staff on new technologies and industry direction – Doesn’t it always seem that the people will listen more closely to an outside consultant than they will someone within the organization? Consultants can provide support for selling a project to executives and boards, as well as working with departments to understand their needs, designing solutions to meet them, and then helping the organization to implement the solutions to maximize their benefit!