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Cloud or Premise Based Contact Center – Which is Right [for YOU]?
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In this webcast you will learn: - Analysts' findings on how contact center decision makers are addressing the choices - Factors to consider when choosing premise or cloud - The different types of cloud deployment and their use cases - What is the difference between virtualization and multi-tenancy and the benefits of each

6/13/2012
When: 6/13/2012
From 10:00 AM until 11:00 AM Pacific Time

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Sponsored by Enghouse Interactive
An InformationWeek Webcast

Cloud or Premise Based Contact Center – Which is Right [for YOU]?
Date:
Wednesday, June 13, 2012
Time:
10:00 AM PT / 1:00 PM ET
Duration: 60 Minutes

When it comes to implementing or upgrading a contact center, companies are faced with more deployment choices than ever. Should you use a CPE (premise-based) solution? Should you move your infrastructure into the cloud? Should you maintain it yourself or subscribe to a cloud-based service? Which is the best choice? Or more to the point, "Which is the best choice for YOU?" because everything depends on your particular business needs and environment. No model is one-size-fits-all, so this webcast will analyze the different deployment options -- from premises to cloud and in-between -- to help you identify which technology makes the most sense for your needs.

In this webcast you will learn:

  • Analysts' findings on how contact center decision makers are addressing the choices
  • Factors to consider when choosing premise or cloud
  • The different types of cloud deployment and their use cases
  • What is the difference between virtualization and multi-tenancy and the benefits of each

Featured Speakers:

  • Steve Morrell, Founder and Principal Analyst, ContactBabel
  • J.R. Sloan, Product Director, Enghouse Interactive
  • Steve Dellutri, Chief Technology Officer Cloud Solutions, Enghouse Interactive

 Click here for webinar details

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