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A Look Back on MWC 2017, aka EuroEpcot

A Look Back on MWC 2017, aka EuroEpcot

Finding the newsworthy and notable took a lot of sifting through the glitz and sizzle of the show floor.

Barcelona, which just might be my favorite city in the Europe, one again served as host to one of the largest mobile-focused conferences in the world, Mobile World Congress. With more than 100,000 attendees and thousands of companies present, the late February-early March event provided easy access to the heart of the mobile industry for a glimpse of where we are and where we are going.

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Providing Optimal Customer Experiences Means Choices

 

 

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Don't Forget People Piece of New Technology Deployments

Don't Forget People Piece of New Technology Deployments

Taking time to create and implement a good end-user training program is an essential step not to be overlooked.

We heard the word "experience" a lot last week at Enterprise Connect 2017 in Orlando, Fla., mainly in terms of either a user experience or a customer experience. The discussions centered mostly around the use of technology in creating a favorable experience.

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The State of 9-1-1

The State of 9-1-1 

A review of current federal and state initiatives around issues relating to emergency services

A few weeks ago at Enterprise Connect Orlando, I was lucky enough to take part in a panel discussion led by Irwin Lazar of Nemertes Research on issues associated with 9-1-1. For those who weren't in the room, it's important to know that there was heated discussion as two animated vendor representatives discussed their different approaches to identifying, managing and providing useful location information to first responders behind an MLTS (multi-line telephone system). Aside from the in-room fireworks, however, the session reminded me that it might be time for a review of some useful and relevant 9-1-1 policy information.

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