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Business Objectives Should Outweigh Service Levels

Business Objectives Should Outweigh Service Levels

The point of technology is to improve the business.

Last Friday afternoon, almost everyone who could had taken off to get a start on the holiday weekend. That was my plan, too... but then I got a call from a client with a problem.

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Migrating to the Cloud: A Midmarket CIO's Checklist

Migrating to the Cloud: A Midmarket CIO's Checklist

Five key questions to ask, investigate, and discuss around your cloud journey

Cloud services are nothing new, but for many midmarket companies, the cloud approach has been to tread carefully. Large enterprises have IT departments that can research, test security, and support cloud deployments -- and the budgets to ensure their success. For small businesses, cloud migrations have been driven by cost benefits and the ability to minimize the internal resources needed for IT infrastructure. With more complex requirements than small businesses and fewer resources than large enterprises, midmarket companies are sometimes hesitant to take the leap.

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Eating the Elephant One Bite at a Time: Global IT Transformation Edition

The role of corporate culture in multinational IT transformation

While the current political climate gives the appearance of more separation between countries, many global companies are choosing to consolidate at least some part of their IT and communications infrastructure.

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The Human Firewall in a Hyper-Connected World

The Human Firewall in a Hyper-Connected World

The human firewall is the first and last line of defense for an enterprise, and investments should be made in security awareness training across the enterprise.

In the security landscape, there are few easier opportunities for hackers to compromise an enterprise than by targeting the human beings that make up the workforce. People in an organization (employees, contractors, senior executives, and board members) are almost always the weakest link in the security ecosystem. They have been taught since they were toddlers to be helpful, curious, and, as adults, customer focused. Hackers take advantage of these ingrained traits using a wide variety of social engineering techniques to exploit access to an organizations' resources and assets.

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Technology Planning Helps a City Grow

Technology Planning Helps a City Grow

A city uses technology planning to expand and improve information technology services in order to meet citizen demands while maintaining its historically strong financial standing.

Located in the Denver metropolitan area, Commerce City is Colorado's fourth fastest growing city. Between the years of 2000 and 2015, its population grew from 20,000 to nearly 54,000 citizens. With a surging population, strong financial standing, and many ongoing and planned redevelopment projects, the city faced great opportunities and difficult challenges in its efforts to maintain a balanced and vibrant city economy, financially-sound government, and a quality community.

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Exploring the World of Collaboration Endpoints

Exploring the World of Collaboration Endpoints

A recent No Jitter Twitter chat brought analysts and consultants together to discuss the top questions around collaboration endpoints.

I participated in my first ever Twitter chat last week, focused on discussing some of the major questions around collaboration endpoints. It was a great experience, and a lot of ground was covered in what felt like a short amount of time. If you missed the live chat, I'm here to give you an overview of what I found to be the highlights of the conversation.

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Cell Phone-Only Households on the Rise

The ongoing shift to cell phone-only usage has numerous implications, both for public health and business.

Data from a Centers for Disease Control and Prevention (CDC) survey, covering the time period from July to December 2015, shows that nearly half (48.3%) of the nearly 20,000 households surveyed use cell phones only and do not have or use landlines in their homes. In fact, the study shows that the percentage of cell phone-only households grew almost 3% from 2014 to 2015, and this trend is expected to continue moving forward.

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A Look Back on MWC 2017, aka EuroEpcot

A Look Back on MWC 2017, aka EuroEpcot

Finding the newsworthy and notable took a lot of sifting through the glitz and sizzle of the show floor.

Barcelona, which just might be my favorite city in the Europe, one again served as host to one of the largest mobile-focused conferences in the world, Mobile World Congress. With more than 100,000 attendees and thousands of companies present, the late February-early March event provided easy access to the heart of the mobile industry for a glimpse of where we are and where we are going.

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Providing Optimal Customer Experiences Means Choices

 

 

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Don't Forget People Piece of New Technology Deployments

Don't Forget People Piece of New Technology Deployments

Taking time to create and implement a good end-user training program is an essential step not to be overlooked.

We heard the word "experience" a lot last week at Enterprise Connect 2017 in Orlando, Fla., mainly in terms of either a user experience or a customer experience. The discussions centered mostly around the use of technology in creating a favorable experience.

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The State of 9-1-1

The State of 9-1-1 

A review of current federal and state initiatives around issues relating to emergency services

A few weeks ago at Enterprise Connect Orlando, I was lucky enough to take part in a panel discussion led by Irwin Lazar of Nemertes Research on issues associated with 9-1-1. For those who weren't in the room, it's important to know that there was heated discussion as two animated vendor representatives discussed their different approaches to identifying, managing and providing useful location information to first responders behind an MLTS (multi-line telephone system). Aside from the in-room fireworks, however, the session reminded me that it might be time for a review of some useful and relevant 9-1-1 policy information.

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