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Communications: Everything is Amazing and Nobody Is Happy

Communications: Everything is Amazing and Nobody Is Happy

The communications market is ripe for disruption, leaving the traditional players longing for the good old days.

I borrowed the title of this post from a Louis C.K. stand-up routine a few years ago. In that routine, Louis talked about growing up having to dial a rotary phone -- and what a pain it was if the person you were calling had lots of zeros and nines in their phone numbers (for younger readers, ask your parents to explain). He also talked about the amazing things we take for granted in today's everyday life such as human flight -- sitting in a chair hurtling through the sky.

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Navigating Disruption, Synergizing with Tech

Navigating Disruption, Synergizing with Tech

Organizations need to realign processes and workflows to match the capabilities of new tools.

Disruption by its very nature isn't something you can avoid. It isn't something your business can opt out of if you don't want to go through the pain of reorienting. Or if you do opt out, there are eventually serious consequences.

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IoT & Collaboration: Enabling the Next-Gen Operation Center

IoT & Collaboration: Enabling the Next-Gen Operation Center

Situational awareness, collaborative response capabilities, and proactive incident management are the keys to providing a secure environment and minimizing costly downtime.

Today, more than ever, airports need comprehensive situational awareness. Next-generation operation centers combining security, operations management, and collaboration can provide the insights and incident preparedness needed to both streamline everyday operations and manage emergencies.

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Getting in the Know on SD-WAN

The trend toward SD-WAN is only likely to accelerate. Here’s a high level look at what you need to know.

 

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UC, Network Vendors: Buy, Sell, Hold?

As in baseball, UC and networking vendors on the bubble need to position themselves to buy -- a la Mitel and Extreme Networks -- or be sold.

 

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Making the Case for a Consultant

There are ways to justify your need for a communications consultant so executives will be on board to get you the help you need.

 

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Getting Strict about Cloud and VoIP Implementations

For law enforcement organizations, compliance with Criminal Justice Information Systems Security Policy can be a hard constraint.

The latest version of the FBI's Criminal Justice Information Systems (CJIS) Security Policy document puts severe constraints on VoIP and cloud Implementations for organizations that require access to CJIS databases. As reviewed in the document, maintaining compliance can double the price of cloud and VoIP systems for these law enforcement agencies.

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The Day Chatbots Took Over the World

As interest in AI soars, chatbots have become a regular way of interacting and doing business.

Anyone who is involved in enterprise communications technology knows our industry is moving and changing faster than ever before. As a consultant for many years now, I believe that now is the most exciting time in our space since the invention of the telephone itself -- a sentiment that was echoed by my consultant peers last week at the Society of Communications Technology Consultants International's annual conference.

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Preparing for the Big Cloud Move

When migrating enterprise communications to the cloud, preparation is key.

Every successful business project begins with good preparation. Of course, we all know that unplanned things happen all the time. However, laying solid groundwork through preparation always positions a company to have more success and as few surprises as possible.

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Does Market Size Really Matter?

Communications industry consolidation has its plusses and minuses.

Although new players regularly enter the industry, it's natural that most of the attention goes to the larger firms with established market presence. When a well-known vendor buys or merges with another large well-known firm, the immediate concerns include the impact on the consumers' choices. Mergers and acquisitions such as the Mitel buyout of ShoreTel lessens the options for those businesses that are the ideal buyers of premises-based systems targeted for a sophisticated SMB environment. Sure, there are alternatives from smaller firms and cloud vendors, but for some with specific needs, the competition is getting thin.

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Welcome to the 'Cloud Inflation' Era

Welcome to the 'Cloud Inflation' Era

If you think you're in the business of communications technology, think again.

Sometimes we need to pull our minds out of the here-and-now and engage in some deep thinking about the future. So for your next thought exercise, how do cloud inflation, subsidiary membranes, and information surfaces strike you as topics worth mulling over?

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The Case for Moving to Hosted Services

The Case for Moving to Hosted Services

From photo storage to UC, the reasons for moving to the cloud are the same.

On a recent weekend, after years of mulling it over, I made the decision to upload all of my photos, new and old, onto a shared, hosted drive. Over the next few weeks, as I began the process of locating and uploading photos from variety of devices going back several decades -- which included everything from a Mac, to thumb drives, DVDs from photo printing services, and paper photos scanned into drugstore photo machines -- I pondered the similarities between my reasons for moving photos to the cloud and the reasons our clients are making similar decisions for their communications platforms.

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Where Will Technology Be in 2027?

Where Will Technology Be in 2027?

From smart homes and offices, to AI and robotics, the future will likely look very different.

Last week I picked up the grandkids after school, and to my surprise, I saw 35 fourth graders all walk out to the car line with each one carrying their very own HP Chromebook. When we got home, our fourth grader couldn't unpack it quickly enough!

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3 Myths on 5G Debunked

3 Myths on 5G Debunked

5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

A lot has been written about 5G and its promise for changing the world -- a world with unlimited bandwidth everywhere, where everything is connected, and cars drive us. But beyond the hype and hyperbole, a few myths have crept up, some even encouraged by carriers.

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Business Objectives Should Outweigh Service Levels

Business Objectives Should Outweigh Service Levels

The point of technology is to improve the business.

Last Friday afternoon, almost everyone who could had taken off to get a start on the holiday weekend. That was my plan, too... but then I got a call from a client with a problem.

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Migrating to the Cloud: A Midmarket CIO's Checklist

Migrating to the Cloud: A Midmarket CIO's Checklist

Five key questions to ask, investigate, and discuss around your cloud journey

Cloud services are nothing new, but for many midmarket companies, the cloud approach has been to tread carefully. Large enterprises have IT departments that can research, test security, and support cloud deployments -- and the budgets to ensure their success. For small businesses, cloud migrations have been driven by cost benefits and the ability to minimize the internal resources needed for IT infrastructure. With more complex requirements than small businesses and fewer resources than large enterprises, midmarket companies are sometimes hesitant to take the leap.

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Eating the Elephant One Bite at a Time: Global IT Transformation Edition

The role of corporate culture in multinational IT transformation

While the current political climate gives the appearance of more separation between countries, many global companies are choosing to consolidate at least some part of their IT and communications infrastructure.

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The Human Firewall in a Hyper-Connected World

The Human Firewall in a Hyper-Connected World

The human firewall is the first and last line of defense for an enterprise, and investments should be made in security awareness training across the enterprise.

In the security landscape, there are few easier opportunities for hackers to compromise an enterprise than by targeting the human beings that make up the workforce. People in an organization (employees, contractors, senior executives, and board members) are almost always the weakest link in the security ecosystem. They have been taught since they were toddlers to be helpful, curious, and, as adults, customer focused. Hackers take advantage of these ingrained traits using a wide variety of social engineering techniques to exploit access to an organizations' resources and assets.

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Technology Planning Helps a City Grow

Technology Planning Helps a City Grow

A city uses technology planning to expand and improve information technology services in order to meet citizen demands while maintaining its historically strong financial standing.

Located in the Denver metropolitan area, Commerce City is Colorado's fourth fastest growing city. Between the years of 2000 and 2015, its population grew from 20,000 to nearly 54,000 citizens. With a surging population, strong financial standing, and many ongoing and planned redevelopment projects, the city faced great opportunities and difficult challenges in its efforts to maintain a balanced and vibrant city economy, financially-sound government, and a quality community.

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Exploring the World of Collaboration Endpoints

Exploring the World of Collaboration Endpoints

A recent No Jitter Twitter chat brought analysts and consultants together to discuss the top questions around collaboration endpoints.

I participated in my first ever Twitter chat last week, focused on discussing some of the major questions around collaboration endpoints. It was a great experience, and a lot of ground was covered in what felt like a short amount of time. If you missed the live chat, I'm here to give you an overview of what I found to be the highlights of the conversation.

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