Weekly Fireside Chats

The Fireside chats are held each Wednesday @ 12 Noon (ET).
These sessions draw upon the expertise, ideas, creativity and wisdom of our members. 
Topics range from new technologies to actionable information to improve your consulting practice.


SCTC Weekly Fireside Chat on Wednesday, March 10, 2021 at 12 p.m. (ET)

 COVID Vaccine Strategies 


This week we  highlight COVID Vaccine applications driven by 3 of our VAC members: Avaya, Genesys, and Primas Group. There is an urgent COVID need to vaccinate the US population in a timely manner. The whole notion of Patient Experience (PX) comes into play for reminder calls, appointment reminders, patient feedback, tracking vaccines for the first and second shots, etc. These same applications can also be used in the future for other use cases as we move forward, as will be shared by the speakers.

For the consultant and vendor community alike, these trends and applications are critical for planning on how we can serve our clients and our customers in the best ways possible to deliver added value in 2021 and beyond!

This is another must attend event to further each our practices and companies.


Fireside Chats Archive - Only SCTC Members Can View Past Recordings & Notes