The Day Chatbots Took Over the World by Dennis Goodhart

As interest in AI soars, chatbots have become a regular way of interacting and doing business.

Anyone who is involved in enterprise communications technology knows our industry is moving and changing faster than ever before. As a consultant for many years now, I believe that now is the most exciting time in our space since the invention of the telephone itself -- a sentiment that was echoed by my consultant peers last week at the Society of Communications Technology Consultants International's annual conference.

Us consultants are tasked with incorporating new technologies into our knowledge bases; grappling with evolving and disappearing carrier offerings; wrapping our minds around new pricing structures; sorting through vendor consolidations, mergers, and emerging startups; and, of course, advising our clients on changing local, state, and federal regulations.

 

Dennis H. Goodhart

Dennis Goodhart is the Managing Director of the New York Metro office of Abilita, a full-service firm helping clients across...
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