5 Keys for Successful End User Adoption By Melissa Swartz

Last week, my cell phone screen went blank and wouldn't come back. I had knew that the time to replace it was coming, but this forced the issue. I got a new phone, and then had to deal with the transfer of contacts, calendar, and all of the useful data that makes the phone an effective tool for me. While I didn't choose to make this change, once things were put into motion, I was fully in control of the process. Yet it was still unsettling to be without a comfortable and essential tool for a while, and it's been an adjustment to learn how to use the new one.

That experience is similar to what many end users go through when their organization moves to a new business communications solution, except that the end users typically don't control the process. The change is forced on them and they just have to deal with it.

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