3 Tips for Comparing Complex Communications Solutions By Melissa Swartz

One of the major trends that I saw at Enterprise Connect 2018 was the evolution of offers from a variety of separate tools to more fully integrated solutions. There certainly is a need for fully customized, build-your-own UC or contact center capabilities; however, many organizations prefer to utilize a solution that has already been built (especially if there is a way to tweak it to better meet their needs).

I'm working on a project right now where the organization needs telephony, contact center, mobility, conferencing (audio and video), document sharing, the ability to host medium (250 attendees) and large (1,500 attendees) webinars, and a team collaboration capability (whew!). All of these tools fall into the larger category of "communications," but clearly, they are quite different from one another. My client wants a solution that meets all of these needs now, with the flexibility to evolve with the company into the future as its needs change and grow. And if the questions that were asked during Enterprise Connect sessions are any indication, they are not the only ones in such a situation.

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