Dueling Project Managers Win No Favor By J.R. Simmons

Over the many years of assisting clients implement a wide variety of technology solutions, we have repeatedly verified a common understanding: A good project team is critical. Less-than-satisfactory projects have almost always turned south on the substandard performance of a key individual or two.

The single most important player on the vendor's team is usually the lead project manager (PM). A good PM will make the client feel like everyone on the team is focused only on its satisfaction. Most vendors say client satisfaction is their chief goal, but not every vendor delivers on that promise.

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