Rethinking Implementation Planning for the UC World By J.R. Simmons

Implementation planning for communications technology solutions has evolved over recent years, although vendor methodologies lack consistency. Still, what used to pass for acceptable procedure or even best practice is no longer the right way to optimize the opportunity for successful installation.

A legacy PBX vendor often still uses the same approach that worked for years with telephony cutovers. Most every industry veteran can recall the long weekends of a large flash cut to a completely new PBX, replete with copious amounts of coffee, cross-connects, and cold pizza. Many a telephony tech made more money in overtime on cutovers than regular pay, albeit at a cost to family time.

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