Deskphone Decisions: How Mobile Are You? By Barbara A. Grothe

Last we checked in on the state of the deskphone in the enterprise, a growing number of organizations were making the shift away from the traditional deskphone toward softphones and mobile devices. In 2017, I am seeing deskphones are still around in droves, with many large enterprises continuing to deploy thousands of deskphones each year.

When I was speaking at Enterprise Connect last year, I asked the audience of about 150 people how many companies had deployed new systems with no deskphones at all -- not one hand went up. However, when I asked who had deployed a mix of deskphones with softphones and/or mobile, about 25 hands went up.

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