A Tale From the Telecom Trenches: Expect the Unexpected By Barbara A. Grothe

Sometimes, no matter how prepared you might be for an IT project, you find yourself facing challenges you never could have imagined. Take, for example, the situation we encountered recently working on a project for one of our retail clients.

The retailer had inked a deal with a big-box chain to place a store within a store, in a setup similar to a bank branch at a grocery store. The task ahead of us was to get our client off of the big-box retailer's network and onto its own network. The cash registers consisted of a laptop, point-of-sale terminal, a Cisco router, and a T-1 circuit.

Below are the issues that came up, most of which, as I mentioned, we couldn't have anticipated. Our lesson learned: Prepare for the unexpected. We couldn't make this stuff up if we tried.

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