We Must Re-Think the Business Process By Barbara A. Grothe

As an independent technology consultant, I have been advising clients and giving vendor-neutral options on technology for the past 28 years. In this article I wish to share with you our past experiences of why enterprises need to know the importance of proper planning and preparation when making any technology change.

In the early days of my career it was all about providing an apples-to-apples comparison of PBXs (how each box compared to the other box; how many different feature sets one had over the other; the pros and cons of each, the limitations, strengths and weaknesses, etc.).

Those days have diminished; though we still do comparisons on IP-PBXs, it's more about the convergence of all the technologies. Now the most important driver of change is technology advances and using these to your competitive advantage. We have shifted from mass production to mass customization.

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