Taking a Holistic Approach to Business Continuity in UC By Elizabeth English

In Andrew Prokop's recent No Jitter article, "Peeling Back the SIP resiliency layers," he addressed some of the methods available to increase redundancy when implementing SIP solutions. I'd like to take this topic a step further and dive into the intricacies of business continuity for unified communications.

When implementing a unified communications platform in a multisite environment, designing for business continuity is an imperative for most organizations. Balancing the cost of a highly available solution against business requirements while understanding where the various redundancy options fit, is a challenge that plagues many ICT departments.

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