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May VAC Webinar Series: Journey ID and ConvergeOne
Tuesday, May 18, 2021, 2:00 AM - 3:00 PM EDT
Category: SCTC Events

SCTC VAC Webinar Series: May Edition

Featuring Journey ID and ConvergeOne

Join us on May 19, 2021 at 2:00 P.M. (ET)
 via Zoom Webinar 

Our vendor members can play a very valuable role in the successes of SCTC Consultants! During the VAC Webinar Series, you will receive first-hand knowledge about industry-leading technologies our VAC members have to offer. 

 This month, we are privileged to feature Brett Shockley, CEO, Journey ID; Alex Shockley, President, Journey ID; and Frank Tersigni, VP Intellectual Property, ConvergeOne.

Tackling the Challenge of Identity in the Omni-Channel Contact Center 

The omni-channel Contact Center is highly vulnerable to fraud, but solving this issue often has a drag on customer experience or KPIs. With millions of agents working from home for the foreseeable future, the risk is even greater. In this session, we'll explore how to 

  • Verify authenticate employees and customers across all digital and voice channels 
  • Easily implement, integrate and scale biometric-based identity solutions
  • Protect existing investments in identity tools
  • Eliminate passwords
  • Improve compliance for security and privacy
  • Deliver a consistent, fast, easy, and award-winning customer experience 

ConvergeOne – Moving UC and CC to the Cloud

As the nation’s largest integrator in the realm of UC and CC, learn about how ConvergeOne is working with Avaya, Cisco, Genesys, Microsoft along with its own products to move its customers’ approximately 6 million seats of UC and CC to the cloud.

Register here for the May edition of the SCTC VAC Webinar Series