Digging In to the Contact Center Obsession by Dennis Goodhart

Digging In to the Contact Center Obsession

Contact centers are in your enterprise future and will be for a long time to come.

For us in the communications industry, not a day goes that you do not hear about or read something related to contact centers or customer service organizations. Whether we're talking about providing exceptional customer experience (CX), following the customer journey, applying artificial intelligence (AI) for self-service and optimal routing, deploying chatbots and Web click-to-chat to round out multi-channel and omni-channel implementations, migrating to the cloud for agility, or applying analytics for deeper understanding of customer interactions and motivations, the business of contact centers has become one of the most dynamic and critical areas of the communications technology industry.

Dennis H. Goodhart

Dennis Goodhart is the Managing Director of the New York Metro office of Abilita, a full-service firm helping clients across...
Read Full Bio >>

  Read Full Article Here


Share this post:

Comments on "Digging In to the Contact Center Obsession by Dennis Goodhart"

Comments 0-5 of 0

Please login to comment