The Great Desk Phone Dilemma By Dan Aylward

I received a curious question from a client last year after being engaged by the company for communications technology consultancy services. We were there to assist in designing the company's network infrastructure, redundancy, and business continuity plans. We discussed their Wi-Fi coverage, cellular usage and needs, PRI contractual commitments, and features of their phone system. And after all the discussion, I got a polite but perplexed look from them, asking this question: "Tell me again why I need a desk phone?"

And I thought, "Wait a minute...this is a GOOD question."

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