Getting a Handle on Your Communications Expenses By Barbara A. Grothe

Let’s face it, telecommunications can be confusing. From under- or over-procured services and costly legacy technologies that are hard to locate, to carrier billings that never align with what was promised, gaining transparency in telecommunications can be a challenge for even the strongest IT department.
 
For the past 25 years or so we have seen it all. Recently, however, with our clients we have seen a significant increase in mobile devices being used in the enterprise. It did not take long for the consumer, who enjoyed great features with their smartphone, to bring that same technology into the enterprise. Businesses are now aware of these shifts and bowing down to the user’s preferences for them to collaborate effectively wherever they are. According to Pew Research, while only 35% of Americans had smartphones in 2011, that percentage grew to 68% in 2015, and in 2017, 92% of Americans had smartphones.
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