3 Technical Issues to Consider for a Cloud Move by Melissa Swartz

3 Technical Issues to Consider for a Cloud Move

The sales pitch makes a cloud migration seem easy, but the devil's in the details.

If a move to the cloud is in your future, hopefully you've been able to do some advance preparation, as I've previously recommended. In addition, you'll need to keep in mind a variety of technical considerations.

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How to Keep Communicating When Cell Service Fails by Art Yonemoto

How to Keep Communicating When Cell Service Fails

Turn your smartphone into a node in a peer-to-peer communications network, and keep the conversation flowing.

The recent tragic events of the North Bay fires in California and Hurricane Maria's devastation in Puerto Rico highlight issues that arise when cell towers go down. In the aftermath of these disasters, we heard many stories about the difficulties of finding people in the affected areas.

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Designing a Design-Driven Organization by Scott Murphy

Designing a Design-Driven Organization

Organizations that use cross-disciplinary teams, lead with customer-focused design, and share knowledge effectively will rise quickly to the top of their sector.

In the current technology ecosystem, many organizations have assumed that agility and innovation can only be achieved at the expense of design, security, and reliable operations. Many startups take this path. But as the startup begins to scale, there are often bumps in the road. Perhaps a company grew its solution organically with limited big-picture design or documentation; or maybe the customer experience begins to falter when customers demand reliability but the solution cannot deliver as changes get implemented too quickly.

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Telecommunications Industry Changes: What's Next by Edward Moran & Elizabeth English

Telecommunications Industry Changes: What's Next

What does the future hold for telecommunications and what does each segment of the industry need to do to survive?

What's happening in the telecommunications industry today is explosive -- three-dimensional growth on all fronts, making it challenging for enterprises to determine the best strategic course forward.

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IoT & Collaboration: Enabling the Next-Gen Operation Center by Howard Feingold

IoT & Collaboration: Enabling the Next-Gen Operation Center

Situational awareness, collaborative response capabilities, and proactive incident management are the keys to providing a secure environment and minimizing costly downtime.

Today, more than ever, airports need comprehensive situational awareness. Next-generation operation centers combining security, operations management, and collaboration can provide the insights and incident preparedness needed to both streamline everyday operations and manage emergencies.

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Navigating Disruption, Synergizing with Tech by Tom Brannen

Navigating Disruption, Synergizing with Tech

Organizations need to realign processes and workflows to match the capabilities of new tools.

Disruption by its very nature isn't something you can avoid. It isn't something your business can opt out of if you don't want to go through the pain of reorienting. Or if you do opt out, there are eventually serious consequences.

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Communications: Everything is Amazing and Nobody Is Happy by Dave Stein

Communications: Everything is Amazing and Nobody Is Happy

The communications market is ripe for disruption, leaving the traditional players longing for the good old days.

I borrowed the title of this post from a Louis C.K. stand-up routine a few years ago. In that routine, Louis talked about growing up having to dial a rotary phone -- and what a pain it was if the person you were calling had lots of zeros and nines in their phone numbers (for younger readers, ask your parents to explain). He also talked about the amazing things we take for granted in today's everyday life such as human flight -- sitting in a chair hurtling through the sky.

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Does Market Size Really Matter? by J.R. Simmons

Communications industry consolidation has its plusses and minuses.

Although new players regularly enter the industry, it's natural that most of the attention goes to the larger firms with established market presence. When a well-known vendor buys or merges with another large well-known firm, the immediate concerns include the impact on the consumers' choices. Mergers and acquisitions such as the Mitel buyout of ShoreTel lessens the options for those businesses that are the ideal buyers of premises-based systems targeted for a sophisticated SMB environment. Sure, there are alternatives from smaller firms and cloud vendors, but for some with specific needs, the competition is getting thin.

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Preparing for the Big Cloud Move by Melissa Swartz

When migrating enterprise communications to the cloud, preparation is key.

Every successful business project begins with good preparation. Of course, we all know that unplanned things happen all the time. However, laying solid groundwork through preparation always positions a company to have more success and as few surprises as possible.

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The Day Chatbots Took Over the World by Dennis Goodhart

As interest in AI soars, chatbots have become a regular way of interacting and doing business.

Anyone who is involved in enterprise communications technology knows our industry is moving and changing faster than ever before. As a consultant for many years now, I believe that now is the most exciting time in our space since the invention of the telephone itself -- a sentiment that was echoed by my consultant peers last week at the Society of Communications Technology Consultants International's annual conference.

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Getting Strict about Cloud and VoIP Implementations by Ivan Sindell

For law enforcement organizations, compliance with Criminal Justice Information Systems Security Policy can be a hard constraint.

The latest version of the FBI's Criminal Justice Information Systems (CJIS) Security Policy document puts severe constraints on VoIP and cloud Implementations for organizations that require access to CJIS databases. As reviewed in the document, maintaining compliance can double the price of cloud and VoIP systems for these law enforcement agencies.

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Making the Case for a Consultant by Art Yonemoto

There are ways to justify your need for a communications consultant so executives will be on board to get you the help you need.


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UC, Network Vendors: Buy, Sell, Hold? by Dave Stein

As in baseball, UC and networking vendors on the bubble need to position themselves to buy -- a la Mitel and Extreme Networks -- or be sold.


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Getting in the Know on SD-WAN by Dennis Goodhart

The trend toward SD-WAN is only likely to accelerate. Here’s a high level look at what you need to know.


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Where Will Technology Be in 2027? by Barbara A. Grothe

Where Will Technology Be in 2027?

From smart homes and offices, to AI and robotics, the future will likely look very different.

Last week I picked up the grandkids after school, and to my surprise, I saw 35 fourth graders all walk out to the car line with each one carrying their very own HP Chromebook. When we got home, our fourth grader couldn't unpack it quickly enough!

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The Case for Moving to Hosted Services by Elizabeth English

The Case for Moving to Hosted Services

From photo storage to UC, the reasons for moving to the cloud are the same.

On a recent weekend, after years of mulling it over, I made the decision to upload all of my photos, new and old, onto a shared, hosted drive. Over the next few weeks, as I began the process of locating and uploading photos from variety of devices going back several decades -- which included everything from a Mac, to thumb drives, DVDs from photo printing services, and paper photos scanned into drugstore photo machines -- I pondered the similarities between my reasons for moving photos to the cloud and the reasons our clients are making similar decisions for their communications platforms.

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Welcome to the 'Cloud Inflation' Era by Beth Schultz

Welcome to the 'Cloud Inflation' Era

If you think you're in the business of communications technology, think again.

Sometimes we need to pull our minds out of the here-and-now and engage in some deep thinking about the future. So for your next thought exercise, how do cloud inflation, subsidiary membranes, and information surfaces strike you as topics worth mulling over?

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3 Myths on 5G Debunked by Tom Brannen

3 Myths on 5G Debunked

5G will change the industry in positive and significant ways, but don't believe everything you hear about it.

A lot has been written about 5G and its promise for changing the world -- a world with unlimited bandwidth everywhere, where everything is connected, and cars drive us. But beyond the hype and hyperbole, a few myths have crept up, some even encouraged by carriers.

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Business Objectives Should Outweigh Service Levels by Melissa Swartz

Business Objectives Should Outweigh Service Levels

The point of technology is to improve the business.

Last Friday afternoon, almost everyone who could had taken off to get a start on the holiday weekend. That was my plan, too... but then I got a call from a client with a problem.

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Migrating to the Cloud: A Midmarket CIO's Checklist by Mark Price

Migrating to the Cloud: A Midmarket CIO's Checklist

Five key questions to ask, investigate, and discuss around your cloud journey

Cloud services are nothing new, but for many midmarket companies, the cloud approach has been to tread carefully. Large enterprises have IT departments that can research, test security, and support cloud deployments -- and the budgets to ensure their success. For small businesses, cloud migrations have been driven by cost benefits and the ability to minimize the internal resources needed for IT infrastructure. With more complex requirements than small businesses and fewer resources than large enterprises, midmarket companies are sometimes hesitant to take the leap.

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